Blog | 11 March 2026
Sitevision and Tieto Tech Consulting establish a model for future citizen services
Sitevision is entering into a strategic partnership with Tieto Tech Consulting to further develop how municipalities and public sector organisations build and create digital citizen services. By combining Sitevision's established Digital Experience Platform with Tieto's integration platform TEIS, a complete digital service chain is created – from business systems and processes to a cohesive, personalised and measurable citizen experience.
Today, Sitevision is a central digital platform within the Swedish public sector. More than 75 per cent of Sweden’s municipalities use the platform to enable essential public services, digital communication and internal workflows. The platform is widely used across both Customer Experience and Employee Experience and already serves as a hub for citizen dialogue as well as internal collaboration.
The collaboration with Tieto marks the next step in this development.
A connected digital service chain
The public sector has been digitising individual services for a long time. To meet increased demands for accessibility, efficiency and transparency, a more integrated model is now required, where systems, processes and the user experience are interconnected.
Tieto's TEIS integration platform orchestrates data, APIs and business processes from underlying systems. Sitevision is the user-friendly platform where citizens and employees interact with their local authority through a secure, accessible and personalised experience.
The result is a citizen portal where each individual can log in to get a comprehensive overview of their cases, decisions, bookings and contacts with the local authority, while the organisation gains better control and more efficient processes.
‘We have long been a central platform for both citizens and employee experiences in the public sector. Through our collaboration with Tieto, we are further strengthening our position and enabling a cohesive, integrated and intelligent citizen service,’ says Mikael Sandberg, Business Area Manager for the Public Sector, Sitevision.
Measurable and intelligent citizen services
The joint solution enables:
For citizens
- A consolidated and personalised overview of their cases
- Simple and guided self-service
- Increased transparency and accessibility
For the organisation
- Reduced manual case handling
- More efficient processes and better use of resources
For leadership and governance
- Data-driven monitoring and follow-up
- Clearer priorities
- Continuous optimisation supported by analytics and AI
By integrating operational systems through TEIS and combining this with Sitevision’s analytics, personalisation and AI capabilities, a portal is created that continuously evolves based on real needs, behaviours and data.
A strategic partnership for the public sector
Tieto Tech Consulting holds a strong position as a strategic partner to the public sector, with deep expertise in integration, architecture and organisational development. Together, we can offer a cohesive delivery – from strategy and architecture to implementation and continuous development.
The partnership strengthens Sitevision’s role as a leading digital platform for both Customer Experience and Employee Experience in the public sector, while establishing a model for how future citizen services can be built – integrated, measurable and scalable.
Contact us for more information about the partnership.
Nadia Cabezas
Head of Partnerships
Nadia.cabezas@sitevision.se