Case | Vivida Assistance
How Vivida Assistans saves time with Sitevision AI
How can you free up more time for core business tasks in an organization where administration is a natural part of everyday life? For Vivida Assistans, the solution was to integrate AI directly into the intranet. The result is faster access to the right information, more confident decisions, and more time for what really makes a difference.
Background and Challenge
Vivida Assistans runs a business where human interaction is at the heart of everything we do. Our employees’ role is to support people in their daily lives. At the same time, the work places high demands on compliance with regulations, documentation, and administrative processes.
This created a clear challenge—how can employees receive the right support for their administrative work without it taking focus away from their core mission?
At the same time, information was often scattered and difficult to find quickly. This meant that a lot of time was spent searching for answers, interpreting guidelines, and ensuring that the right decisions were made. The need was clear. Vivida Assistans needed to make it easier to find the right information, faster, and feel confident that they were doing the right thing
solution
The solution was to implement Sitevision AI directly into the intranet, as a natural tool to support employees in their daily work.
Through AI assistants, employees can now ask questions and receive quick, relevant answers based on the company’s own guidelines and content. To ensure high accuracy, Vivida has structured the solution into several specialist areas with separate knowledge bases.
AI is used to:
- Provide faster answers to questions.
- Provide guidance on decisions related to regulations and guidelines.
- Ensure more consistent quality in answers and assessments.
- Automate parts of the administrative work in the long term.
To build trust, the AI assistant always cites the source of its answers and links directly to the content on the intranet. At the same time, change management has been a central part of the solution. Vivida has actively worked to support employees in transitioning from traditional search behavior to formulating questions and using AI as a natural tool in their daily work.
In an organization that handles sensitive information, security has been a fundamental requirement. That is why Vivida has chosen a solution where they have full control over their data and how it is used.
result
After six months of using Sitevision AI on its intranet, Vivida is seeing clear results in its operations:
- Faster responses
The time from question to decision has been reduced - Higher quality
more consistent and accurate responses - Greater confidence
Employees feel more confident in their decisions - Less administration
less time spent searching for information
Vividas’ work shows that when the employee experience improves, the business as a whole is strengthened. When the right support is in place, it becomes easier to make confident decisions and spend time where it is most needed.