Success plans
Maximise the value of Sitevision – together we achieve your goals
To maximise the value of Sitevision – and for you to achieve your goals – we are offering a wealth of expertise, support and strategies. Here’s how we will make you feel secure and enjoy succes throughout your project.
Customer success
A personal contact all the way
Sitevision has a whole team of customer success managers who go to work with one goal in mind: To ensure that you, our customer, achieve your desired results and maximise the value of your project in Sitevision. You will either receive a direct email to them and their expertise, or you can choose one of our larger packages and get a dedicated, long-term contact who is familiar with your company’s goals.
Whether you need the help of product support or another technical team, your contact person will guide you. During the onboarding process, you will receive tips on the right training and resources. You will have regular follow-up meetings and be invited to webinars and workshops to help you gain a deep understanding of the product.
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Product support
A highly appreciated product support team
Whether you are facing challenges or want to take your solution to the next level, our product support team is ready to share their extensive knowledge. No question is too small, large or difficult – our product support team is always with you on your journey to a successful and frictionless Sitevision experience. You can always expect fast, efficient help. Year after year, the team has scored top marks (!) from our customers. We know you will be just as satisfied.
Trainings
Back to school
With the right course at your back, the starting distance is shorter. Your work going forward will also be easier, as you and your employees will learn to use all the strengths Sitevision has to offer to become more efficient. Training courses are available for all your different roles: editor, developer, web manager or purchaser.
Three levels – towards success
Basic
Product support
- Service hours Monday to Friday between 10 a.m. and 3 p.m.
- Four support hours included
- Four-hour response time during service hours (Prio 1)
Customer success
- Access to Customer Success
Premium
Product support
- Service hours Monday to Friday between 8 a.m. and 5 p.m.
- Unlimited support hours
- One-hour response time during service hours (Prio 1)
Customer success
- Access to a personal Customer Success Manager
Enterprise
Product support
- Service time around the clock, every day of the year
- Unlimited support hours
- Thirty-minute response time during service hours (Prio 1)
Customer success
- Access to a personal Customer Success Manager