A smarter way to access municipal services
Bring together information, services, and tasks in a citizen portal where AI helps citizens find what they need, get answers right away, and move forward with their tasks, 24/7.
30–400 e-services per local authority
75% automated decisions
80% fewer enquiries to customer service
A smarter way to engage with citizens
Citizens expect public services to be just as easy to use as other digital services. At the same time, the needs and circumstances vary from one organization to another. For some, a citizen portal is about bringing together e-services and tasks in one place, while for others it’s about guiding citizens with AI, providing a better overview, or offering more personalized service. Regardless of the starting point, the portal can be tailored to the organization’s needs and developed over time.
A citizen portal that guides, not just displays
A citizen portal brings together the municipality’s services in a single interface—enhanced with AI that answers questions, provides explanations, and guides citizens through the process.
Get an instant response
Get answers to your questions right away, based on the municipality’s comprehensive content.
Explains requirements
Get help understanding what is required for your case, such as what information and documents you need.
The Right Way
Find the right service quickly and easily, without having to search for it yourself.
Next step
Get help and find out what steps to take next in your case.
A win for the organization.
A relief for the citizen.
For the organization
- Automated handling of simple inquiries
- Fewer manual follow-ups
- Reduced workload on the service center
- Ability to scale services without scaling resources
For citizen
- Get answers right away when questions arise
- Understand what’s needed to resolve an issue
- Avoid guessing the next step
- A more personalized experience
Part of your digital ecosystem
The Citizen portal is a natural part of Sitevision. Together with your website, intranet, and cloud service, you can create a cohesive experience where information, services, and tasks are seamlessly integrated.
The portal can be integrated with existing systems and data sources, for example through solutions such as TEIS and Skatteverket Navet, making it easier to create relevant and personalized experiences for citizens.
This makes it easier to develop services, connect new solutions, and work long-term with a shared digital foundation.
You ask, we answer
What is a citizen portal?
A citizen portal is a centralized digital platform where citizens can find information, use e-services, and track their cases all in one place. It makes interacting with the municipality easier and more straightforward.
How can a citizen portal improve the efficiency of municipal services?
By consolidating services, requests, and information on a single platform, the need for manual contact via phone and service centers is reduced. At the same time, the municipality gains better insight into citizens’ travel patterns and can operate in a more data-driven manner.
How is AI used in a citizen portal?
AI is used to answer questions, guide citizens to the right service, and explain processes in real time. This allows citizens to receive assistance more quickly, while simpler matters can be handled automatically.
How is the citizen portal connected to Sitevision?
The citizen portal is part of Sitevision’s platform, where the website, intranet, and digital services work together. Together, they create a cohesive digital experience that makes it easier to develop and deliver services over time.