Case | Halmstad Municipality
An award-winning intranet that makes everyday life easier
When it’s difficult to find the right information, it affects the entire organization. Halmstad Municipality decided to think outside the box and developed an intranet where the structure, customization, and clear editorial guidance make it easier to find what you’re looking for and work efficiently on a daily basis.
Background and Challenges
Halmstad Municipality has over 10,000 employees with different roles, needs, and ways of working. To support the organization, an intranet is needed that makes it easy to find the right information at the right time.
The previous intranet was perceived as confusing and difficult to navigate. The information was not sufficiently tailored to the user, which made it time-consuming to find what was relevant in day-to-day work.
So, how do you create an intranet that reduces information overload, increases relevance, and actually simplifies the work for each individual employee?
SOLUTION
The City of Halmstad chose to build a new intranet in Sitevision—with a clear focus on user needs, structure, and editorial support.
A central part of the solution is a well-thought-out information structure, inspired by established accessibility principles. The intranet is designed to adapt to the user and make it easy to prioritize tasks in daily work.
Through personalization, content is tailored to the individual’s role and affiliation. News, menu options, and search results change depending on the target audience, and employees working across multiple departments can easily switch perspectives.
To further increase relevance, AI-based features are used, such as recommendations via Rek.ai, where content is suggested based on the user’s current needs.
At the same time, great emphasis is placed on the editorial experience. By working as a team—with a shared structure supplemented by target-audience-specific additions—duplicate work is reduced, and content becomes easier to maintain.
The municipality has also:
- Introduced the role of assistant editor to lower the barrier to contributing.
- Structured the work with training in several stages.
- Conducted extensive work on clear language.
- Built in reminders to keep the content up to date over time.
RESULTS
The result is an intranet that actively supports employees in their work by providing the right information to the right person at the right time.
Halmstad Municipality is seeing clear results:
- Less information noise
It is easier to find relevant content - Increased efficiency
Employees find the right information faster - Greater relevance
Content is tailored to the individual and the situation - Better content quality
Clearer structure and accountability lead to more sustainable content
The work has not only improved the daily work experience but has also garnered external attention. Halmstad Municipality was awarded the prize for best intranet at the Sitevision Awards 2025.
Halmstad’s journey demonstrates that a successful intranet is based on user needs and built with structure, clarity, and the right conditions for both users and editors.