How to create your own AI assistants directly in Sitevision

For pricing information, please refer to the form at www.sitevision.se/assistent. There you can easily submit a request and receive information about the cost.

Yes, the Assistant works both for those who run Sitevision on their own servers (on-prem) and for those who use Sitevision Cloud.

The assistant can be used both on intranets and external websites.

There are APIs for feeding the knowledge base with data from sources other than Sitevision and documents in Sitevision's file archive. In addition, we plan to offer ready-made integrations via Sitevision Marketplace, which makes it easy to connect to external systems.

Pages, articles, and documents included in a knowledge base are updated immediately upon publication. This means that the Assistant always has access to the latest version of the content without delay.

Yes, if you need to use your own AI models, such as AI Sweden's Svea solution, it is possible to connect these. Please contact us for more information about using your own language models.

The assistant always prioritizes newer information in its responses. However, it is a good idea to keep track of the content and, as far as possible, ensure that outdated information is not retained in the assistant's knowledge base. This minimizes the risk of old information being mixed in.

We use our own language models (LLMs) in Sweden. This means that we do not send data to external services such as OpenAI, Azure, Google, or similar. We continuously update with new models and versions, depending on what provides the best performance and security for our customers.

The assistant is an add-on and is not automatically included. We are making significant investments in brand new infrastructure to be able to offer an AI service that is secure, Swedish, and fully compliant. With our solution, no data is sent to third countries, and it is not used for general model training, all to ensure the highest possible integrity and security.

Unlike many other AI services, which are priced based on so-called tokens and make it difficult to predict costs, we can offer AI assistants at a fixed monthly cost. This gives you full control and makes it easier to plan your budget. We want you to be able to use AI in a smooth and predictable way, without unnecessary surprises.

For an estimate of the cost of the add-on, please contact your account manager at Sitevision.

Currently, as administrators, you can view questions and conversations if a user submits feedback. This gives you access to the entire conversation and information about the sources used in the response.

Currently, the Assistant can be displayed as a search box or as a button, with a few different appearance settings. To make it float at the bottom, like a classic chat assistant, you need to add some CSS of your own. However, this is a very good suggestion for improvement and something we may add as a future setting.

Currently, Sitevision primarily handles more traditional information, such as pages, articles, and documents. However, our roadmap includes support for integrations with other systems, such as HR systems, in order to display real-time data such as the number of vacation days for each individual user.

The assistant and its AI are very good at handling different languages. This means that a user can, for example, ask a question in a language other than the one the page is written in and still get a correct and translated answer back.

No, there is no additional charge. The ability to connect external services is included in the Assistant add-on.

Yes, the Assistant takes permissions into account. This means that if, for example, you have a manager login that only managers have access to, a user without permissions will not be able to receive answers based on the content there.

In addition, the Assistant can also be used in conjunction with target groups and views in Sitevision, making it possible to further customize responses for different user groups.

No, you don't pay per token. Sitevisions Assistant is offered at a fixed monthly cost, making it easy to predict and plan your costs regardless of whether the solution uses internal or external sources.

Not at present, but the plan is to add more appearance settings in the future.

Yes, the Assistant is accessible. The module has been tested for accessibility, just like all our other modules, to ensure that it meets current requirements and works for all users.

Yes, there is information at https://minasidor.sitevision.se/sjalvservice/bestallning/ai/beskrivning-av-ai-i-sitevision External link, opens in new window.

Nej

The assistant requires at least version 2025.07.1

There is a plan to enable conversations between sessions to be saved in the future. This means that users will be able to keep their history and easily go back to previous questions and answers.

The search module and the Assistant fulfill different needs and therefore complement each other. The search module is best when you want to quickly find a specific page or document, and it can also list content so that the user can get an overview and choose what is most relevant.

The Assistant can provide more explanatory and coherent answers by combining information from multiple pages, articles, and documents. Therefore, I would not say that the Assistant can completely replace the search module, but rather that it serves as a valuable complement.

Not at present. Currently, the questions in the conversation starter are editorially controlled, meaning that you choose which questions are displayed. However, this is a very good suggestion for improvement that we will take into consideration going forward.

If the Assistant finds conflicting information, it may have difficulty providing a clear answer. Think of the Assistant as a regular user: if a user encounters two different versions of the same page with different content, it will also be confusing.

Therefore, it is important to keep the content up to date and avoid duplicate or conflicting versions of the same information. This ensures that the Assistant can always provide answers that are as accurate and clear as possible.

The assistant is protected in the same way as other functions in Sitevision, such as search. This means that it is covered by the same security layers and protection against malicious input as other parts of the platform. This minimizes the risk of attacks or improper use, even when the assistant is exposed on external websites.

Yes, you can control what information the Assistant has access to. This means that you choose which pages, files, and articles to include in the Assistant's knowledge base and, consequently, which ones to exclude. This gives you complete control over the content used to answer questions.

No, your data is not used to train the models. All data is stored in Swedish data centers, and no general model training is performed on customer information.