Case | Jula
How Jula’s mobile app became the digital workplace
At Jula’s stores, the pace is high and the workday is constantly on the move. With a personalised intranet app, they have brought schedules, tasks and communication together in one single flow. Employees are met with the right information instantly – creating better overview, more efficient planning and a smoother workday.
Background and challenge
When Jula started building their intranet, the ambition was clear: mobile first. With 136 stores across Sweden, Norway, Finland and Poland, the majority of employees are frontline workers. They don’t sit at a desk with constant access to a computer. Instead, they move between checkout, warehouse and shop floor.
The biggest challenge wasn’t lack of information – it was accessibility.
– The problem was reaching those who don’t sit at a computer, says Carl-Johan Edberg, System Specialist at Jula.
The intranet was responsive, but lacked key features that bring it to life. At the same time, Jula had already developed a custom scheduling module that had become an important operational tool in stores.
The next step was to create a mobile-first experience where planning, communication and tasks come together on one platform.
Solution
In close collaboration with Sitevision and partner Consid, Jula implemented the new intranet app. It became more than a mobile version of the web – it became the foundation of the daily store experience.
Today, the app acts as a hub where employees are met with:
- Group-based views by store and role
- An activity feed tailored to workplace and function
- Push notifications targeted to the right audience
- Integrated tasks from multiple systems
- Social features and operational tools in one flow
– Employees no longer have to search. What’s relevant meets them directly, explains Carl-Johan.
The existing scheduling module remains a central part of the solution – now available in a more unified and mobile experience. Employees can see their schedule in the same place as news, tasks and communication. For store managers, this means continued control and overview. For employees, it means clarity in everyday work.
At the same time, publishing has not become more complex. Jula continues to work in the same structured way, but with greater precision and a clearer rhythm in their communication.
"Because everyone knows what to do, we can do our job more efficiently. Everyone is in the right place at the right time, you don't have to go and look at a piece of paper in the warehouse to see what to do."
Carl-Johan Edberg, project resource at Jula
The result
The app has been very well received by the organisation. The need has existed for a long time, and now there are better conditions to drive communication more effectively. But the operational impact is just as clear.
With schedules and tasks integrated into the daily flow of the intranet, everyone knows what to do and when. This makes it easier to adjust plans when someone is absent, ensure proper staffing and create clarity in the fast-paced store environment.
At the same time, something bigger has happened. Engagement has increased. As the group structure in the app was established, employees themselves started creating and using groups. The solution grew organically.
According to Jula, the biggest benefit is the sense of one unified experience. Regardless of whether employees access the intranet via desktop or mobile app, the experience is the same. The same context. The same structure. The same platform.
The intranet is no longer just an information channel. It’s where employees go every day – to plan, communicate and get their work done.